4.0 revolution in the hotel service industry

The history of economic development has undergone many revolutions that changed the face of many fields. Recently, the revolutionary phrase 4.0 was mentioned with great frequency. So what is 4.0 revolution? What opportunities are available for hotel owners in the near future?

1. Industrial revolution 4.0

History has recorded three industrial revolutions that completely changed the production and socio-economic conditions of the world:

The first industrial revolution was marked by the advent of steam engines

The second industrial revolution is the appearance of electricity

The third industrial revolution is the explosion of informatics and automation

What is the fourth industrial revolution? This phrase has been mentioned a lot in the last few years, originating from Germany with the so-called Revolution 4.0 or Industry 4.0 with the trend of automation and data exchange in production technology.

Revolution 4.0 includes core elements: Artificial Intelligence (AI), Van everything (IoT) and big data (Big Data) in 3 main areas including Biotechnology, Digital and Animals physical. With exponential growth rates, it broke all the limits of previous revolutions.

2. Opportunities and challenges for the hotel sector

2.1 Opportunities for hotel owners

Not only changing industries, the hotel tourism industry has also been completely changed with products after the revolution. Hotel owners are exposed to modern equipment to serve customers.

Hotel owners can be exposed to large data sources, can analyze the travel trend, future stay of customers to have a suitable strategy. Managing hotels becomes easier with management software, online information systems, online reservations.

2.2 Challenges for hotel owners

The development of technology plays a very important role. Therefore, many workers will lose their jobs. To meet the requirements of modernization, the hotel needs to invest in machinery and equipment for the hotel. Not only that, need qualified technical staff to meet the operation of modern equipment. In fact, the level of human resources of Vietnam is still low, not using all the functions of the equipment. In order to apply the achievements of the industrial revolution 4.0 to production, it is necessary to combine various industries and develop synchronously across industries and need a solid foundation of the 3rd industrial revolution.

The 4.0 revolution has existed in our lives. Taking advantage of this achievement in hotel management is a big step, helping customers experience better utility services. Binh Anh Hotel has built an online booking system to catch up with the trend, bringing the best experience to customers.